Support & Refunds
Billing, Logistics, and Resolution.
Digital Goods (Falcon)
Because computation execution happens instantly on our servers and consumes unrecoverable processing power, all credit purchases and digital top-ups are strictly non-refundable. Please ensure you are logged into the correct account before proceeding with payment.
Hardware (Kelip)
For physical components or robotic kits, we offer a 14-day return window specifically for factory defects. Returned items must be in their original condition and packaging. Modification of the hardware voids this return policy.
Inquiries